In Latvia and the Baltics
- Free delivery in Latvia and the Baltics to DPD Pickup points for orders over 50.00 EUR;
- For orders under 50.00 EUR, delivery fee to DPD Pickup points depending on the price of the deliverer (in Latvia – 2.49 EUR, in Estonia and Lithuania – 5.49 EUR);
- Free delivery in Latvia and the Baltics with a courier for orders over 100.00 EUR;
- For orders under 100.00 EUR, delivery fee with a courier depending on the deliverer's price.
In Europe and in other countries
- Free delivery to DPD Pickup points for orders over 100.00 EUR;
- For orders under 100 EUR, delivery fee to DPD Pickup points depending on the price of the deliverer;
- Delivery fee by courier depending on the deliverer's price.
Picking up your order at the LABRAINS office
- Due to the state of emergency situation in Latvia, there will be no option to collect your order at LABRAINS office from 17.12.2020 until 06.04.2021. Thank you for your understanding!
Order delivery time is 1–5 working days. Delivery of orders placed at the time of sale may take a little longer than usual.
Please note that:
- If you have chosen delivery by a courier, please indicate a delivery address where you will be able to be present and receive the order on working days, from 9:00 to 18:00.
- Please provide a valid phone number and detailed address. Please provide all necessary additional information, such as the door code, so that the courier can deliver on time. If the address is inaccurate or incorrect, this delivery time may be extended.
- At the moment of delivery, the courier has the right to ask for the order number and/or an identity document (passport, ID card or a driver's license) to verify the identity of the recipient and record the last 5 digits of the document number.
- It is the responsibility of the buyer who receives the goods outside the European Union to cover all customs clearance costs.
Return of orders and the right of withdrawal
You have the right to reject the purchased order within 14 days after receiving it by sending it by post/courier or by arriving in person at our office (Maskavas iela 127, Riga, LV-1003). The goods must be unused and undamaged, and a printed order confirmation must accompany them. Return costs are borne by the customer.
LABRAINS will refund the money received to the payer's account within 3 working days from the day of receipt of the returned goods, but in some cases the refund may take up to 14 days.
If you want to return an order, the purchase of which ensured that you received a gift (for example, you received a gift for a certain purchase amount or for the purchase of a certain product), you must also return the received gift. The gift must be unused and undamaged. If you choose not to return the gift, its value will be deducted from the returned amount.
Return of orders:
Maskavas iela 127, Riga, LV-1003, LATVIA
Return of damaged products
If you have received a damaged order, please contact us by e‑mail: firstname.lastname@example.org or phone: +371 28 010 107. Damaged products or orders can be returned within 14 days from the day the products have been received.