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Delivery and returns

DELIVERY METHODS

In Latvia and the Baltics

  • Free delivery in Latvia and the Baltics to DPD Pickup points over 100.00 EUR;
  • For orders under EUR 100.00, delivery fee to DPD Pickup points depends on the delivery provider's pricing (in Latvia – EUR 2.49, in Estonia and Lithuania – EUR 5.49);
  • Free delivery in Latvia and the Baltics with courier orders over 150.00 EUR;
  • For orders below 150.00 EUR, delivery fee by courier depends on the delivery provider's pricing.

in Europe and other countries of the world

  • Free delivery to DPD Pickup points over 250 EUR;
  • For orders below 250 EUR, the delivery fee to DPD Pickup points depends on the delivery provider's pricing;
  • Delivery fee by courier depending on the delivery provider's pricing.

Receiving in the LABRAINS office

  • Due to the emergency situation in the country, it will not be possible to receive the order free of charge at the LABRAINS office from 17.12.2020. - until 06.04.2021. Thank you for your understanding!

Delivery time

Delivery time for orders is 1-5 working days. Orders placed during the sale may take a little longer than usual to be delivered.
Please note that:

  • If you have chosen delivery by courier, please indicate a delivery address where you can be and receive the order on working days, between 9:00 a.m. and 6:00 p.m.
  • Please provide correct phone number and detailed address. Please provide all necessary additional information, such as the door code, so that the courier can make the delivery on time. If the address provided is inaccurate or incorrect, this delivery time may be extended.
  • At the time of delivery, the courier has the right to ask to name the order number and/or to present an identity document (passport, ID card or driver's license) to verify the recipient's identity and record the last 5 digits of the document number.
  • The buyer, who receives the product outside the European Union area, is responsible for covering all expenses related to customs clearance.

Return of orders and right of cancellation

You have the right to cancel the purchased order within 14 days of receiving it, by sending it by mail/courier or by personally coming to our office (Latgales iela 127, Riga, LV-1003). Items must be unused and undamaged and a printed order confirmation must accompany the shipment. Return shipping costs are the responsibility of the customer.

LABRAINS will refund the money received to the payer's account within 3 working days from the day the returned goods are received, but in some cases the refund may take up to 14 days.

If you want to return an order, the purchase of which provided you with a gift (for example, you received a gift for a certain purchase amount or the purchase of a certain product), you must also return the received gift. The gift must be unused and undamaged. If you choose not to return the gift, its value will be deducted from the amount returned. 

Return of order:

LABRAINS SIA
127 Latgales Street, Riga, LV-1003, LATVIA

Return of damaged goods

If you have received a damaged order, please contact us by email: info@labrains.eu or telephone: +371 28 010 107. Return of damaged products or orders is possible within 14 days from the day of receiving the products.